Returns and Refunds Policy
At Traveling Extra, we are committed to customer satisfaction. This Returns and Refunds Policy explains how cancellations, refunds, and (where applicable) returns are handled for our services and products.
1. Nature of Services
Traveling Extra primarily provides travel-related services, including bookings, itineraries, and digital confirmations. As such, most services are non-returnable once confirmed or delivered.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The booking or service is canceled within 24 hours of purchase (before processing begins)
- A payment was charged incorrectly or in error
- The service could not be fulfilled due to our fault
All refund requests are subject to review and approval.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Cancellations after booking has been processed or confirmed with third-party providers
- No-shows or unused bookings (e.g., flights, hotels, tours)
- Change of mind after confirmation
- Delays caused by external travel partners or service providers
4. Cancellation Policy
- Cancellations are allowed within 24 hours of booking, if not yet processed
- After processing, cancellations depend on the policies of airlines, hotels, or third-party providers
5. Refund Process
To request a refund:
- Email us at [email protected]
- Include your booking details and reason for the request
If approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method only.
6. Contact Us
If you have any questions about this Returns and Refunds Policy, please contact:
Traveling Extra
Email: [email protected]